Be Nice to Customer Service

I called AT&T yesterday to fix a billing error. I talked to a woman sales rep–a black woman, by the way she talked, if I may be stereotypical (and possibly wrong). She was very thorough, and got things straightened out.

I concluded, “Thank you. You’ve been very helpful and very professional.”

She immediately perked up, as if she hadn’t been complimented in years. Her friendly tone shifted up a couple notches as she wished me a great day.

Be nice to the customer service people on the other end of the line. They get chewed out by angry callers all day long for stuff they didn’t do. Give them a moment of satisfaction. Everyone needs that.

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1 Comment to "Be Nice to Customer Service"

  1. Linda

    So true. I have worked in Customer Service call centers and I know that when you call, you may be frustrated from past calls (we are not perfect, even when we try) and maybe scared because you can not get answers or afford to pay your bill. However, when we do it right, a kind word goes a loooong way. PS….when you are nice, even or especially when it’s our fault, we will usually go the second or third mile to help you. 🙂

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